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Is it really them?

Is this message really from Amazon?

Updated November 3, 2026

Scammers pretend to be Amazon because so many people use it. Here's what the real Amazon does, what the fakes look like, and how to check a message yourself.

Amazon's real websites

• amazon.com
• amazon.co.uk and other amazon.* country sites
• amzn.to (Amazon's own short links)

A link can include "amazon" and still not be theirs: look at what comes right before the first single "/". In amazon.secure-check.example/login, the website is secure-check.example.

What the real Amazon does

• Order, delivery and refund messages match what's in Your Orders in the Amazon app or website.
• Every email Amazon sends you is also in the Message Center in your account.
• Payments happen only in the Amazon app, website or stores, never by phone or email.

Fakes going around

• "Your account is locked" or "a suspicious purchase was made", with a link or a number to call.
• A refund or delivery problem for an order you can't find in Your Orders.
• Requests for gift cards (sometimes called "verification cards"), passwords, sign-in codes or remote access to your computer.

How to check

• Open the Amazon app yourself and look in Your Orders and Message Center. If it isn't there, Amazon didn't send it.
• Don't tap links or call numbers in the message. Contact Amazon through its app or website.
• Forward a suspicious message to verify@amazon.com. Report scams to reportascam@amazon.com.

Sources

• Amazon: Identifying a scam
• Amazon: 6 tips to help you spot and avoid scams impersonating Amazon